Shipping and Delivery Information

What Is Furntogo.com  Delivery Policy?

Prices shown on our Website include FREE shipping within continental United States, unless “Free Shipping” is not noted for that product.  

Shipping and handling charges are extra for any products not designated “free shipping” or for any shipments outside the Continental United States. These costs are quoted separately by our customer service department via email at service@furntogo.com following the order and are subject to your approval via return email, prior to completion of your order. Upon receipt, these costs will be added to the cost of the products and the total will be charged to your credit card provided.

Most orders are shipped UPS / FEDEX ground however some orders may require shipment by semi-truck. All semi-truck orders are shipped "tailgate" delivery only unless “lift-gate” service has been requested at an additional charge.

Many of our products are shipped unassembled. Assembly service is available at extra cost and is done by appointment only.

Some shipments may not be left at your door without your signature. We cannot be held responsible for freight costs incurred by returned shipments for this reason. We reserve the right to bill you for shipping charges on refused shipments. We reserve the right to bill you for incorrect delivery addresses, typos caused by you when your order was placed and requests to forward shipments to another address. Shipping charges are non-refundable.

When Can I Expect My Order?

All Furntogo.com products are "IN STOCK AND READY TO SHIP” and leave our facilities within 72 hours (excluding weekends).  If we find that there is going to be any unusual delay, we will notify you via email.  If you have a “time sensitive” order, please contact us with the specific product you are interested in and we will give you an estimated ship date and, if necessary, your expedited shipping fee.

Order Tracking
After your order has been shipped, you may be able to track its’ progress as it moves from our facilities to your location. Contact us for details by email at service@furntogo.com.

When Your Delivery Arrives & Freight Damage
When your order arrives, you should be prepared to open the cartons and take a peek. (A carton knife is a good idea, but be careful not to cut your office furniture!)  All products ship FOB factory or warehouse. Any damaged merchandise will be replaced and/or repaired at our discretion. It is the responsibility of the purchaser to inspect ALL shipments received from Furntogo.com for freight damage. If you find that merchandise has been freight damaged, simply refuse the shipment unless it is shipped via UPS / FEDEX. Please call our customer service if you receive a damaged product via UPS / FEDEX and we will send out replacement parts. If the product is shipped via truck, make the truck driver wait for you while you inspect the item. Failure to inspect the item will result in loss of protection. If UPS/FedEx leaves the item at the door and you are not available to inspect it for freight damage, you need to call your local UPS / FEDEX office within 24 hours of delivery and file an immediate freight claim to report damage in addition to calling us for replacement parts.
Any damage must be noted on the freight bill at the time of delivery. To notify us of any problems please email us at service@furntogo.com or call customer service at (800) 933-3453.  We will initiate the process and coordinate matters with the manufacturer or warehouse facility.

What About International Delivery?
International delivery (including Alaska and Hawaii) and Canada is available. Delivery costs to the nearest U.S point or port will be quoted to you in addition to the price of the products. Please email customer service at service@furntogo.com.  You will be responsible for arrangements and shipping charges outside of the contiguous United States.

Our international customers tell us that our price advantage is substantial compared to "local" prices even after adding international shipping charges. (One of our international customers told us they were at least $2,000 ahead on the local price of the same or equivalent products, even after paying the shipping charges from the U.S.!) Duties and taxes on items shipped outside the U.S. are your responsibility.
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